AVNOC® Partners with Bravo Audiovisual

AVNOC®
partners with
Bravo Audiovisual

AVNOC®, an AV/IT industry software developer and manufacturer, with offices in Williamsburg, VA and Reno, NV, has partnered with Bravo Audiovisual in Oslo, Norway to deliver remote audiovisual monitoring for their customers. AVNOC® reports on device and network availability plus detailed system metrics keeping help desks, service centers and customers in-touch with audiovisual systems.

AVNOC® software is a service management platform complete with an Executive Interface, Operations Dashboard, Field Service Software and Website Plug-in. Features include remote power management, device control, and API for leading room control systems. AVNOC® remote monitoring continually delivers usage data plus diagnostic accuracy for commercial audiovisual systems. The combination of AVNOC® cloud software and remote monitoring creates an end-to-end managed services offering.

“Partnering with Bravo Audiovisual is a wonderful opportunity for both companies, ”says AVNOC® Managing Partner, Scott Allard. “Providing our solutions for Bravo Audiovisual helps them bring new support services to their customers throughout the Nordics. Expanding our business footprint Internationally with Bravo moves us in to new markets and is consistent with the rapid growth we're having in the U.S.”

Bravo’s main focus is to deliver total AV solutions tailored to the specific needs of each customer. The company’s vision is to transform the way clients communicate and interact through new and innovative solutions developed with creativity and the best product knowledge in the business.

"We are truly looking forward to launching this product in the Nordics”, says Trond Christensen, Bravo Audiovisual Managing Director. We are impressed by the AVNOC® team and their products and believe that their remote monitoring solutions will be an attractive offering in the Nordic market."

Bravo Audiovisual is a leading AV integrator in Norway. The company designs, builds and supports AV systems for video conferencing and commercial audiovisual installations and was established by a group of people with more than 50 years of industry experience.

For further information on Bravo Audiovisual and their products and services, please visit www.bravoav.no

For further information on AVNOC®and their remote monitoring solutions, please visit www.avnoc.com

API for the Leading Room Control Systems - Remote Audiovisual Monitoring

AVNOC®  Develops API for the Leading Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company's total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000's of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN. 

Tying multiple systems together is done in the AVNOC® Cloud. Customer's are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.

For more information about AVNOC® API for Fusion, GVE and RMS go to avnoc.com 

AVNOC® - NEW MOBILE DESKTOP

AVNOC® releases a brand new mobile web interface that's bringing real-time data and automated notifications to smart devices. It's simple to use on any platform that supports the latest browsers. The new web console provides an instant overview of current status and demographics for a customer’s audiovisual systems. The AVNOC® mobile desktop displays system metrics, packet loss and jitter reports for video teleconference endpoints giving instant updates.

The new AVNOC® web interface provides a broad view of total service progress and ticket activity to service desk managers and field technicians. The interface delivers critical information from a customer’s network in real-time as a Bring Your Own Device (BYOD) solution. Through automated ticketing a direct feed of information gives more flexibility to prepare for the inevitable failure so support teams can proactively take corrective action.


The AVNOC® mobile interface combines remote monitoring with a managed services approach. Using the data directly from a customer’s network, AVNOC® can display long-term analytics for graphing that shows equipment location, usage, up/down status, tickets open/closed and overall availability, making it easier to track resources. AVNOC® mobile desktop continually serves-up metrics from video teleconference systems and delivers the data straight to any mobile device.

The new AVNOC® mobile desktop is now available with the AVNOC® Cloud or VM installation. AVNOC® is the perfect solution for businesses who want an easy compliant AV/IT monitoring solution that improves customer support and service offerings.

 Visit: www.avnoc.com

AVNOC® Partners With AVI-SPL

AVNOC® Partners With AVI-SPL To Deliver Audiovisual and Video Conference Monitoring for their Customers

AVNOC®, an AV/IT industry manufacturer with offices in Williamsburg, VA and Reno, NV, has partnered with leading global systems integrator and video communications provider AVI-SPL to deliver audiovisual and video conference monitoring for their customers. AVNOC® reports on AV/IT network availability plus detailed system metrics through (HIPAA compliant) SNMP monitoring keeping help desks, service centers and customers in-touch with networked audiovisual. Creating a secure solution that can help customers stay informed of systems is the focus of AVNOC®. Through secure software and remote appliances, AVNOC® monitors a customer’s entire audiovisual network providing detailed video-call metrics and the status of AV control making sure everything is online and ready-to-serve.

AVNOC® remote monitoring solutions continually deliver efficient services and diagnostic accuracy for commercial AV/IT systems. AVNOC® software is monitoring coupled with life-cycle and service management features. It's complete with a mobile web interface and a customer resource database that contains service analytics and graphing, asset management, automated ticketing and SNMP monitoring.

“Working with the professional team at AVI-SPL is a pleasure,” says AVNOC® Managing Partner, Scott Allard. “Providing our remote monitoring systems and software products for AVI-SPL is a great opportunity for our company.”

Mr. Allard goes on to say, “Developing the products that provide superior customer service is our main focus since the roll-out of AVNOC® in 2010. It's very exciting for AVNOC® to be a part of the positive direction that the AV industry is going in.”

AVI-SPL, with offices in the U.S. and International, designs, builds and supports AV systems for telecommunications, video conferencing and telepresence solutions. AVI-SPL partners with software developers and manufacturers like AVNOC® to enhance service offerings for the highest level in quality customer care.

For further information on AVNOC®and their remote monitoring solutions, please visit www.avnoc.com.

For further information on AVI-SPL and their solutions, products and services, please visit www.avispl.com.

Written by:  Corey Moss 

AVNOC® – Stay On Top of AV Services

The AV market changing in to an IT rich environment is making its impact on today’s commercial integration. In order to stay on top of your game making sure you have all of the technical bases covered for system management is mission critical.

AVNOC® gives customers an advantage with new automated monitoring features enhancing the information flow from business systems that are used everyday. AVNOC® remote monitoring ensures all AV related systems are available when they’re needed and delivers a continuing data stream when video conferencing systems are in use.

Featured System Updates

• Detailed Live Video Call Metrics
• Automated MIB / OID Processing
• Automated Notification and Ticketing
• Updated Customer SLA Features
• Custom Software Integration and API
• Enhanced Remote Cloud Software
• Mobile Device Service Ticket Application

AVNOC® diverse software technology reports status and system metrics for thousands of manufacturers networked AV equipment. AVNOC® is the clear solution for better AV services in corporate business, universities, K-12, manufacturing, government and other important industries.

When considering remote AV monitoring as a proactive solution for video conferencing and AV services remember AVNOC® as the premier choice.

For more information about AVNOC and our simple to use products go to avnoc.com

AVNOC Remote AV Monitoring - Harnesses The Power of Your Business

AVNOC® continues the advancement in remote AV Monitoring technology by adding more customers into the AVNOC® Cloud.

Recently AVNOC® has increased its data center capacity for providing cloud services to satisfy the growth in remote AV monitoring. Our new high volume data center simplifies remote AV monitoring for our customers while leaving the IT woes behind.

As a result of an intense study of our customer demographics, it has been determined that most potential customers, do not have the in-house IT experience or staff to implement a Cloud Infrastructure in their own network. 

AVNOC® Always Makes It Better

AVNOC® is now provisioning a VM (Virtual Machine) in our Cloud Network that is “specific to the customer”. In other words, our customers now have a choice to deploy a private VM in our cloud along with all the querying and alert handling features our customers have come to expect. It’s an AVNOC® Cloud supported AV monitoring system that operates like it’s in-house!

Here is the way it works:

• AVNOC® provisions a VM specifically for the customer. This is a separate VM in our data center for each customer.
  
• AVNOC® provisions and delivers remote AV monitoring appliances ready to plug-n-play in a customers network.
  
• AVNOC® creates a queue for notice management with our mail server to handle customers notifications.
  
• AVNOC® updates from the cloud for making changes remotely. In other words a customer can add or remove a piece of gear and update the monitoring instance remotely.

AVNOC® eliminates the need for customers to implement the complexity of a cloud server in their network making it very easy to start proactive monitoring right away. The remote updating feature from our cloud is a jewel that makes AVNOC® simply awesome!
AVNOC® is always moving forward and perusing the proper methods and advancements for AV monitoring. We make it easy for remote AV monitoring and continued growth on a global scale.  AVNOC® systems deliver the quality and foresight that bring customers into a proactive remote monitoring solution with precision and speed.
Go to AVNOC.COM for more information.

AVNOC® ***PROBLEM Host Alert:Your Business Needs Remote AV Monitoring***

***PROBLEM Host Alert:...

Those three words are poised to make the difference between successful AV integrators and a struggling integrator. ***PROBLEM Host Alert... It's the subject line in an email notification from a customers failing piece of gear. The alert identifies the customer location, the device, the time, and if it's still down. Most AV integrators have never seen an email like this before. That means that most AV integrators are missing out on a huge recurring revenue opportunity, commercial and residential.

Start offering remote monitoring and proactive service now!

If you want to learn how to provide proactive service your business needs to start offering it right away! It's that easy. AVNOC® can help guide your business to a proactive service model that generates more revenue each year. Monitoring is easy and AVNOC® has the exact tools AV integrators need to start a powerful service department instantly. AVNOC® supports AV integrators providing a 24 hour remote support staff, knowledge, plus the in-house software and hardware products to start offering secure remote AV monitoring and proactive service today!

Come see AVNOC® at InfoComm2013 - Booth 2592 - June 12-14 2013 Orlando, FL and learn how easy it is to become an AVNOC® proactive service dealer in your region

AVNOC® NEW 2.0 SOFTWARE RELEASE – Projector Lamp Hours Reports

NEW 2.0 SOFTWARE RELEASE – Projector Lamp Hours Reports
AVNOC® remains focused on developing the exact products that meet the needs for AV/IT Helpdesk and NOC development systems. Answering the call from the industry and end users, AVNOC® adds new features to the interface and asset management portions of our software.

Our newest feature enhancements help make managing Host Groups and assigning Notifications Groups easier through a single page selection. In addition AVNOC® has added Projectors and Display lamp life messages to the software for receiving reports of current lamp life, lamp replacement warnings, and bulb failure alerts. Our 2.0 software provides look-up and email notifications of current hours and failed lamp conditions.
AVNOC® continues to move in the directions needed to provide more effective management systems for the industry and our clients. AVNOC® does not require servers to deploy our products making it simple to have full scale network management systems. Now with improved features for group assignments and lamp hour reports AVNOC® continues to provide effective technology at the lowest cost of ownership.
For more information about AVNOC® products and our newest AVNOC® 2.0 software go to AVNOC.com.

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AVNOC® Self Contained Audiovisual / IT Network Appliances

AVNOC® core development is a secure powerful asset management and monitoring solution for IT and AV integration. We manufacture the hardware with configuration and provisioning from the AVNOC® database. Our research and designs come from experience and have spawned new direction with intuitive, no maintenance, affordable systems. Assigning notification groups, adding and removing devices plus other dynamic features are simplified through our interface eliminating patches and plug-ins. AVNOC® computers new designs come complete with our custom interface and monitoring instance as a plug-n-play appliance with no cloud access needed. AVNOC® simplifies network monitoring and asset management while freeing up servers and staff lowering total cost of ownership.

AVNOC® software starts as a database and asset management platform. First the asset, or network device is identified then established in the network. This is a simple process that involves nothing more than the basic make, model and network address. Once a network device is entered in to the database it becomes apart of the monitoring instance and the network asset management system. Should a monitored device fail assigned recipients receive notification as scheduled. The devices are then assigned through the ticketing portion of the software for service. Tickets are easily managed as open or closed and the amount of open tickets are viewable on one page. Activity for devices are archived in the device records providing instant reports for risk management and surplus organization. AVNOC® eliminates proprietary monitoring software from product manufacturers by offering a world class open source solution that's controlled easily trough our intuitive interface. By providing custom built no maintenance hardware we've eliminated server reliance and provide a product that can be applied to just about any network scenario. No server means no server maintenance, no service packs to create more updates, and no plugins to manage every few months just to stay current. By selecting AVNOC® your business will enjoy a more simple asset management and monitoring solution for many years.