AVNOC® Support Gateway

AVNOC® Support Gateway provides remote audiovisual system management for improving customer support. Used in conjunction with AVNOC® monitoring solutions the Support Gateway can be utilized to perform program updates and diagnostics from a remote help desk.

Features:

• Port 443 or 8080 Internal Access
• Port 443 WWW. Remote Access
• HTML5 Remote Desktop Gateway
• Connection Notifications and Alerts
• Simple Navigation for Remote Support
• Access Files and AV Applications

The AVNOC® Support Gateway offers a remote desktop for programmers and system managers to deliver multi-tiered support to customers. The AVNOC® interface gives the end customer control making it easier for in-house IT to restrict access to unauthorized users.

The new Support Gateway is another example of our continued progress in technology growth and stringent security practices. Gaining remote access to a corporate network environment is reserved for trusted knowledgeable professionals. The team at AVNOC® and the products we produce are a testament to the best practices in network security.

To learn more about AVNOC® and the solutions we provide to the enterprise customer contact us by visiting avnoc.com

AVNOC® Crestron Monitoring

Crestron Monitoring

Connecting AVNOC® to Crestron systems helps Integrator's remote monitor those installs. AVNOC® captures details about the health of a system and attached outboard devices through the Crestron 2 & 3 series processors and Fusion. The data is delivered securely to the AVNOC® cloud software for accurate event management.

Through SIMPL Windows system programmers add AVNOC® to new and existing Crestron designs. By accessing the SNMP modules, programmers can connect outboard devices to AVNOC® for secure remote monitoring. The results are notices and log files directly from processors in the field delivered to your help desk for support diagnostics.

AVNOC® - Crestron Interface Supports: 

• Direct Crestron Monitoring
• SNMP Data Translation
• Systems Current Status
• Most Recent Logs Files
• Automated Event Ticketing
• Device Setting Detection
• API Integration to Fusion
  
  

AVNOC® Quick Setup

Auto-population of outboard devices to AVNOC® gives a seamless transfer of system nomenclature. Retrieving customer demographics, room definitions and details assigned to assets are included in the data. AVNOC® prioritizes events automatically through presets and queues notices by level of importance.

AVNOC® - Crestron Fusion Integration

Through API AVNOC® integrates into Fusion providing resourceful tools to respond to events from outside of the customer's network.

Integrating ALL Audiovisual Service Operations

Integrating Audiovisual Service Operations

The forward momentum in the audiovisual industry is pushing towards creating a better overall service model. Looking back at the evolution of service it becomes evident there's now a quality-of-service gap that exists between managed services and field service offerings. Combining AV monitoring with managed services is the natural progression in the networking age. Consider field service as a part of the remote monitoring equation and it becomes a more interesting proposition.

The need for Integrators to bring all of their customers into a help desk, both managed services and priority service is an important step forward. Being that audiovisual is more often integrated in the customer's network today the opportunity for enhancing support has been completely activated. Easy enough for in-house managed services to be proactive, but now in field services it’s becoming the focus more than ever.

The progression results in audiovisual customers experiencing a higher level of service. There’s more choices of Integrators who provide remote monitoring and management in their service offering these days. Either through managed services or field service every customer can now enjoy the benefits of proactive support and remote AV monitoring.

By including AVNOC® in each customer's network every audiovisual system is easily monitored remotely. AVNOC® creates a central management location for Integrators where procedure can be sourced more efficiently. The AVNOC® framework displays activity through cloud software providing important accurate data for every connected customer.

AVNOC® recently launched new software features that include a World Map view. The World Map is the easiest way to view updates of customer's networks anywhere around the globe. Perfect for the Network Operation Center the World Map is an effective resource and an attractive presentation as a full-time video wall display.

AVNOC® increases the ability for Integrators to grow support services without limitations. Easy on-boarding, enterprise scale-ability, plus HIPAA compliance is a part of what makes AVNOC® the solution for leading Integrators around the globe.

Monitoring is made easy at avnoc.com

API for the Leading Room Control Systems - Remote Audiovisual Monitoring

AVNOC®  Develops API for the Leading Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company's total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000's of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN. 

Tying multiple systems together is done in the AVNOC® Cloud. Customer's are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.

For more information about AVNOC® API for Fusion, GVE and RMS go to avnoc.com 

AVNOC® Infocomm2015 New Product Release

AVNOC® is introducing a revolution in audiovisual service management June 17th at Infocomm2015 in Orlando, Florida.

Recently developed API integration for Fusion, GVE and RMS tops of the lineup. AVNOC® gives a busy Executive a fresh look at the activities of an enterprise  We simplified link management and device status with an application designed for the Network Operation Center.

Using the AVNOC® EiS provides an instant overview of activities by room and region on a single page. Generate reports for service, room usage, call details and more. The AVNOC® EiS delivers a live feed of data to smart devices anywhere eliminating the need to be “in network” to manage systems. Everything is automated through AVNOC® Software for detailed real-time system status updates.

For managing an enterprise or running a service operations center. AVNOC® has the tools that make it easy to stay informed of daily activities along with performance data for long-term reporting.

We invite you to stop by AVNOC® Booth 2592 in the UC Pavilion to get a fresh perspective on all of our new products. Learn how to improve business performance using AVNOC® commercial audiovisual service and management solutions.

AVNOC® Integrates Google Maps

AVNOC® Integrates Google Maps

AVNOC® Audio Visual Service Management (AVSM) offers Mapping Service for Field Technicians.

Google Maps for today's smart phones makes it simple to get an accurate Geo-location and directions to wherever you need to go. AVNOC® now brings the simplicity of Google Maps into our field service platform for easy turn-by-turn directions to customer locations.

At AVNOC® we apply technology that provides useful features for businesses to operate smoothly and efficiently. Google business products deliver enterprise solutions that utilize web tools anybody can access through a browser.

By using Industry Standard Tools like Google AVNOC® leverages today’s technology in a modern interface.

For information about AVNOC® and our AVSM software solutions visit AVNOC.com

AVNOC® - NEW MOBILE DESKTOP

AVNOC® releases a brand new mobile web interface that's bringing real-time data and automated notifications to smart devices. It's simple to use on any platform that supports the latest browsers. The new web console provides an instant overview of current status and demographics for a customer’s audiovisual systems. The AVNOC® mobile desktop displays system metrics, packet loss and jitter reports for video teleconference endpoints giving instant updates.

The new AVNOC® web interface provides a broad view of total service progress and ticket activity to service desk managers and field technicians. The interface delivers critical information from a customer’s network in real-time as a Bring Your Own Device (BYOD) solution. Through automated ticketing a direct feed of information gives more flexibility to prepare for the inevitable failure so support teams can proactively take corrective action.


The AVNOC® mobile interface combines remote monitoring with a managed services approach. Using the data directly from a customer’s network, AVNOC® can display long-term analytics for graphing that shows equipment location, usage, up/down status, tickets open/closed and overall availability, making it easier to track resources. AVNOC® mobile desktop continually serves-up metrics from video teleconference systems and delivers the data straight to any mobile device.

The new AVNOC® mobile desktop is now available with the AVNOC® Cloud or VM installation. AVNOC® is the perfect solution for businesses who want an easy compliant AV/IT monitoring solution that improves customer support and service offerings.

 Visit: www.avnoc.com

AVNOC Remote AV Monitoring - Harnesses The Power of Your Business

AVNOC® continues the advancement in remote AV Monitoring technology by adding more customers into the AVNOC® Cloud.

Recently AVNOC® has increased its data center capacity for providing cloud services to satisfy the growth in remote AV monitoring. Our new high volume data center simplifies remote AV monitoring for our customers while leaving the IT woes behind.

As a result of an intense study of our customer demographics, it has been determined that most potential customers, do not have the in-house IT experience or staff to implement a Cloud Infrastructure in their own network. 

AVNOC® Always Makes It Better

AVNOC® is now provisioning a VM (Virtual Machine) in our Cloud Network that is “specific to the customer”. In other words, our customers now have a choice to deploy a private VM in our cloud along with all the querying and alert handling features our customers have come to expect. It’s an AVNOC® Cloud supported AV monitoring system that operates like it’s in-house!

Here is the way it works:

• AVNOC® provisions a VM specifically for the customer. This is a separate VM in our data center for each customer.
  
• AVNOC® provisions and delivers remote AV monitoring appliances ready to plug-n-play in a customers network.
  
• AVNOC® creates a queue for notice management with our mail server to handle customers notifications.
  
• AVNOC® updates from the cloud for making changes remotely. In other words a customer can add or remove a piece of gear and update the monitoring instance remotely.

AVNOC® eliminates the need for customers to implement the complexity of a cloud server in their network making it very easy to start proactive monitoring right away. The remote updating feature from our cloud is a jewel that makes AVNOC® simply awesome!
AVNOC® is always moving forward and perusing the proper methods and advancements for AV monitoring. We make it easy for remote AV monitoring and continued growth on a global scale.  AVNOC® systems deliver the quality and foresight that bring customers into a proactive remote monitoring solution with precision and speed.
Go to AVNOC.COM for more information.

AVNOC® ***PROBLEM Host Alert:Your Business Needs Remote AV Monitoring***

***PROBLEM Host Alert:...

Those three words are poised to make the difference between successful AV integrators and a struggling integrator. ***PROBLEM Host Alert... It's the subject line in an email notification from a customers failing piece of gear. The alert identifies the customer location, the device, the time, and if it's still down. Most AV integrators have never seen an email like this before. That means that most AV integrators are missing out on a huge recurring revenue opportunity, commercial and residential.

Start offering remote monitoring and proactive service now!

If you want to learn how to provide proactive service your business needs to start offering it right away! It's that easy. AVNOC® can help guide your business to a proactive service model that generates more revenue each year. Monitoring is easy and AVNOC® has the exact tools AV integrators need to start a powerful service department instantly. AVNOC® supports AV integrators providing a 24 hour remote support staff, knowledge, plus the in-house software and hardware products to start offering secure remote AV monitoring and proactive service today!

Come see AVNOC® at InfoComm2013 - Booth 2592 - June 12-14 2013 Orlando, FL and learn how easy it is to become an AVNOC® proactive service dealer in your region

AVNOC® NEW 2.0 SOFTWARE RELEASE – Projector Lamp Hours Reports

NEW 2.0 SOFTWARE RELEASE – Projector Lamp Hours Reports
AVNOC® remains focused on developing the exact products that meet the needs for AV/IT Helpdesk and NOC development systems. Answering the call from the industry and end users, AVNOC® adds new features to the interface and asset management portions of our software.

Our newest feature enhancements help make managing Host Groups and assigning Notifications Groups easier through a single page selection. In addition AVNOC® has added Projectors and Display lamp life messages to the software for receiving reports of current lamp life, lamp replacement warnings, and bulb failure alerts. Our 2.0 software provides look-up and email notifications of current hours and failed lamp conditions.
AVNOC® continues to move in the directions needed to provide more effective management systems for the industry and our clients. AVNOC® does not require servers to deploy our products making it simple to have full scale network management systems. Now with improved features for group assignments and lamp hour reports AVNOC® continues to provide effective technology at the lowest cost of ownership.
For more information about AVNOC® products and our newest AVNOC® 2.0 software go to AVNOC.com.

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AVNOC® Self Contained Audiovisual / IT Network Appliances

AVNOC® core development is a secure powerful asset management and monitoring solution for IT and AV integration. We manufacture the hardware with configuration and provisioning from the AVNOC® database. Our research and designs come from experience and have spawned new direction with intuitive, no maintenance, affordable systems. Assigning notification groups, adding and removing devices plus other dynamic features are simplified through our interface eliminating patches and plug-ins. AVNOC® computers new designs come complete with our custom interface and monitoring instance as a plug-n-play appliance with no cloud access needed. AVNOC® simplifies network monitoring and asset management while freeing up servers and staff lowering total cost of ownership.

AVNOC® software starts as a database and asset management platform. First the asset, or network device is identified then established in the network. This is a simple process that involves nothing more than the basic make, model and network address. Once a network device is entered in to the database it becomes apart of the monitoring instance and the network asset management system. Should a monitored device fail assigned recipients receive notification as scheduled. The devices are then assigned through the ticketing portion of the software for service. Tickets are easily managed as open or closed and the amount of open tickets are viewable on one page. Activity for devices are archived in the device records providing instant reports for risk management and surplus organization. AVNOC® eliminates proprietary monitoring software from product manufacturers by offering a world class open source solution that's controlled easily trough our intuitive interface. By providing custom built no maintenance hardware we've eliminated server reliance and provide a product that can be applied to just about any network scenario. No server means no server maintenance, no service packs to create more updates, and no plugins to manage every few months just to stay current. By selecting AVNOC® your business will enjoy a more simple asset management and monitoring solution for many years.