Integrating Audiovisual Service Operations
The forward momentum in the audiovisual industry is pushing towards creating a better overall service model. Looking back at the evolution of service it becomes evident there's now a quality-of-service gap that exists between managed services and field service offerings. Combining AV monitoring with managed services is the natural progression in the networking age. Consider field service as a part of the remote monitoring equation and it becomes a more interesting proposition.
The need for Integrators to bring all of their customers into a help desk, both managed services and priority service is an important step forward. Being that audiovisual is more often integrated in the customer's network today the opportunity for enhancing support has been completely activated. Easy enough for in-house managed services to be proactive, but now in field services it’s becoming the focus more than ever.
The progression results in audiovisual customers experiencing a higher level of service. There’s more choices of Integrators who provide remote monitoring and management in their service offering these days. Either through managed services or field service every customer can now enjoy the benefits of proactive support and remote AV monitoring.
By including AVNOC® in each customer's network every audiovisual system is easily monitored remotely. AVNOC® creates a central management location for Integrators where procedure can be sourced more efficiently. The AVNOC® framework displays activity through cloud software providing important accurate data for every connected customer.
AVNOC® recently launched new software features that include a World Map view. The World Map is the easiest way to view updates of customer's networks anywhere around the globe. Perfect for the Network Operation Center the World Map is an effective resource and an attractive presentation as a full-time video wall display.
AVNOC® increases the ability for Integrators to grow support services without limitations. Easy on-boarding, enterprise scale-ability, plus HIPAA compliance is a part of what makes AVNOC® the solution for leading Integrators around the globe.
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