Wednesday, October 7, 2015

Integrating ALL Audiovisual Service Operations

Integrating Audiovisual Service Operations

The forward momentum in the audiovisual industry is pushing towards creating a better overall service model. Looking back at the evolution of service it becomes evident there's now a quality-of-service gap that exists between managed services and field service offerings. Combining AV monitoring with managed services is the natural progression in the networking age. Consider field service as a part of the remote monitoring equation and it becomes a more interesting proposition.

The need for Integrators to bring all of their customers into a help desk, both managed services and priority service is an important step forward. Being that audiovisual is more often integrated in the customer's network today the opportunity for enhancing support has been completely activated. Easy enough for in-house managed services to be proactive, but now in field services it’s becoming the focus more than ever.
The progression results in audiovisual customers experiencing a higher level of service. There’s more choices of Integrators who provide remote monitoring and management in their service offering these days. Either through managed services or field service every customer can now enjoy the benefits of proactive support and remote AV monitoring.
By including AVNOC® in each customer's network every audiovisual system is easily monitored remotely. AVNOC® creates a central management location for Integrators where procedure can be sourced more efficiently. The AVNOC® framework displays activity through cloud software providing important accurate data for every connected customer.
AVNOC® recently launched new software features that include a World Map view. The World Map is the easiest way to view updates of customer's networks anywhere around the globe. Perfect for the Network Operation Center the World Map is an effective resource and an attractive presentation as a full-time video wall display.
AVNOC® increases the ability for Integrators to grow support services without limitations. Easy on-boarding, enterprise scale-ability, plus HIPAA compliance is a part of what makes AVNOC® the solution for leading Integrators around the globe.

Monitoring is made easy at

Friday, September 11, 2015

Unchecked Tunneling Into Corporate Networks - Who Allows That?

As Audiovisual Integrators research different options for remote monitoring they need to be leery of products that promote unchecked tunneling through corporate firewalls. In today's climate of robust data security to suggest that someone can access a secure network by tunneling through a device via HTTPS is reckless. Although it may sound like a good idea for easy remote management, telling corporate IT you can gain access to their network through a device no one can track isn't something they're going to celebrate.

Understanding the differences in Residential and Corporate network security should be a straight forward conversation when selling AV in both markets. Residential is low to medium security that offers easy access to AV and home security systems. Asking for residential level access into a corporate customer's network is unprofessional at the very least.

Best practice is to have a secure solution in place when offering remote monitoring to corporate customers. IT departments are very aware of monitoring their entire infrastructure and do not waiver on security. Bring IT a secure solution that allows you to see AV system details from the outside posing no threat to the IT infrastructure what-so-ever. That will help put the IT people at ease knowing you have knowledge about network security and the product to back it.

The ultimate goal is to have better customer service and generate more recurring revenue. Remote monitoring is designed to augment service sales and support by bringing a proactive solution to the table. No one needs to tunnel into a customers network to update a program. That's not a good selling point. Trying to eliminate important customer visits should never be the target. Providing better service is the bulls eye and will ultimately yield the biggest rewards through more customer satisfaction.

AVNOC® is dedicated to providing secure remote monitoring solutions and delivering the confidence IT professionals expect. Put AVNOC® in your toolbox and the confidence of a secure monitoring solution.

Tuesday, July 14, 2015

AVNOC® Partners with Bravo Audiovisual

partners with
Bravo Audiovisual

AVNOC®, an AV/IT industry software developer and manufacturer, with offices in Williamsburg, VA and Reno, NV, has partnered with Bravo Audiovisual in Oslo, Norway to deliver remote audiovisual monitoring for their customers. AVNOC® reports on device and network availability plus detailed system metrics keeping help desks, service centers and customers in-touch with audiovisual systems.
AVNOC® software is a service management platform complete with an Executive Interface, Operations Dashboard, Field Service Software and Website Plug-in. Features include remote power management, device control, and API for leading room control systems. AVNOC® remote monitoring continually delivers usage data plus diagnostic accuracy for commercial audiovisual systems. The combination of AVNOC® cloud software and remote monitoring creates an end-to-end managed services offering.
Partnering with Bravo Audiovisual is a wonderful opportunity for both companies, ”says AVNOC® Managing Partner, Scott Allard. “Providing our solutions for Bravo Audiovisual helps them bring new support services to their customers throughout the Nordics. Expanding our business footprint Internationally with Bravo moves us in to new markets and is consistent with the rapid growth we're having in the U.S.”
Bravo’s main focus is to deliver total AV solutions tailored to the specific needs of each customer. The company’s vision is to transform the way clients communicate and interact through new and innovative solutions developed with creativity and the best product knowledge in the business.
"We are truly looking forward to launching this product in the Nordics”, says Trond Christensen, Bravo Audiovisual Managing Director. We are impressed by the AVNOC® team and their products and believe that their remote monitoring solutions will be an attractive offering in the Nordic market."
Bravo Audiovisual is a leading AV integrator in Norway. The company designs, builds and supports AV systems for video conferencing and commercial audiovisual installations and was established by a group of people with more than 50 years of industry experience.
For further information on Bravo Audiovisual and their products and services, please visit
For further information on AVNOC®and their remote monitoring solutions, please visit

Friday, July 3, 2015

API for the Leading Room Control Systems - Remote Audiovisual Monitoring

AVNOC®  Develops API for the Leading Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company's total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000's of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN. 

Tying multiple systems together is done in the AVNOC® Cloud. Customer's are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.

For more information about AVNOC® API for Fusion, GVE and RMS go to 

Sunday, June 7, 2015

AVNOC® Infocomm2015 New Product Release

AVNOC® is introducing a revolution in audiovisual service management June 17th at Infocomm2015 in Orlando, Florida.

Recently developed API integration for Fusion, GVE and RMS tops of the lineup. AVNOC® gives a busy Executive a fresh look at the activities of an enterprise  We simplified link management and device status with an application designed for the Network Operation Center.

Using the AVNOC® EiS provides an instant overview of activities by room and region on a single page. Generate reports for service, room usage, call details and more. The AVNOC® EiS delivers a live feed of data to smart devices anywhere eliminating the need to be “in network” to manage systems. Everything is automated through AVNOC® Software for detailed real-time system status updates.

For managing an enterprise or running a service operations center. AVNOC® has the tools that make it easy to stay informed of daily activities along with performance data for long-term reporting.

We invite you to stop by AVNOC® Booth 2592 in the UC Pavilion to get a fresh perspective on all of our new products. Learn how to improve business performance using AVNOC® commercial audiovisual service and management solutions.

Thursday, November 27, 2014

AVNOC® Integrates Google Maps

AVNOC® Integrates Google Maps

AVNOC® Audio Visual Service Management (AVSM) offers Mapping Service for Field Technicians.
Google Maps for today's smart phones makes it simple to get an accurate Geo-location and directions to wherever you need to go. AVNOC® now brings the simplicity of Google Maps into our field service platform for easy turn-by-turn directions to customer locations.
At AVNOC® we apply technology that provides useful features for businesses to operate smoothly and efficiently. Google business products deliver enterprise solutions that utilize web tools anybody can access through a browser.
By using Industry Standard Tools like Google AVNOC® leverages today’s technology in a modern interface.

For information about AVNOC® and our AVSM software solutions visit

Friday, October 3, 2014

AVNOC® New Dashboard For End to End Monitoring Solutions

AVNOC® introduces new dashboard software to meet the developing needs of today's system integrators ever expanding support services departments.
  • Icon View of Every Monitored Customer mobile_software_image
  • Activities Report as Icon Color Changes
  • More Information Tab Expands Details
  • Ticket Management Built-in to Customer Icons
  • Simple Navigation to All Activities and Tickets
  • Browser Supported Scales to a Desired Layout 
  • Real-Time Service Activity Display for Operations
The new AVNOC® dashboard presents every customer's monitoring status as an icon in one of three colors red, yellow, and green. Failures in a customers AV network plus all ticket activities are automatically populated to the dashboard. Alert notifications show up on the dashboard giving service operations staff the ability to view the alert, drill down for more details and assign a support ticket to the proper service personnel.

The AVNOC® Dashboard and the AVNOC® Service Console our field service mobile application are included with the AVNOC® VM installation. All of the AVNOC® products are easily set-up and controlled through our core platform the AVNOC® Portal software. The portal software is scalable enterprise software that handles everything needed to deploy remote AV/IT monitoring and manage customers for true proactive support services.
The AVNOC® hardware and software compliment uses a data management flow that provides seamless reporting for delivering up-to-date trouble ticket information to coordinators, field service technicians and to the dashboard. The end-to-end products from AVNOC® are helping to enhance integrators services with an easy to use commonsense solution.
Schedule a demo with AVNOC® today to see how simple it is to have true remote monitoring and proactive customer services for a solid recurring revenue model.