Friday, July 3, 2015

API for the Leading Room Control Systems - Remote Audiovisual Monitoring

AVNOC®  Develops API for the Leading Room Control Systems

Remote AV monitoring has become a hot topic and the focus of AV service providers. Having a proactive service delivery system in place adds real value to an audiovisual company's total offerings. The leading room control systems have established the ability to manage and monitor devices from inside a customers network. This standard leaves a gap in service as gaining access to multiple customers with different systems becomes unmanageable.

AVNOC® provides API for the major room control systems like Fusion, GVE, and RMS. Our software platform takes those 1000's of emails generated by usage and turns them in to meaningful data. Using AVNOC® remote audiovisual monitoring, equipment connected by RS232 like projectors report detailed status information directly to our software. Our multi-user platform has 6 different points of view for the executive, operations, engineering and the customer assignable by User or PIN. 

Tying multiple systems together is done in the AVNOC® Cloud. Customer's are displayed on the AVNOC® Dashboard individually making every system and customer location a breeze to manage. Automated ticketing creates a more manageable workflow that reveals points of failure for accurate diagnosis and proper service dispatch. All activity is available to generate reports filtered by customer, billing, rooms, service, and more. 

AVNOC® is used by leading service providers across the nation and around the globe. Our system brings remote monitoring to any customers network without VPN. AVNOC® is a HIPAA compliant solution that delivers reliable data to your Service Help Desk with real-time performance for proactive results.

For more information about AVNOC® API for Fusion, GVE and RMS go to avnoc.com 





Sunday, June 7, 2015

AVNOC® Infocomm2015 New Product Release



AVNOC® is introducing a revolution in audiovisual service management June 17th at Infocomm2015 in Orlando, Florida.

Recently developed API integration for Fusion, GVE and RMS tops of the lineup. AVNOC® gives a busy Executive a fresh look at the activities of an enterprise  We simplified link management and device status with an application designed for the Network Operation Center.

Using the AVNOC® EiS provides an instant overview of activities by room and region on a single page. Generate reports for service, room usage, call details and more. The AVNOC® EiS delivers a live feed of data to smart devices anywhere eliminating the need to be “in network” to manage systems. Everything is automated through AVNOC® Software for detailed real-time system status updates.

For managing an enterprise or running a service operations center. AVNOC® has the tools that make it easy to stay informed of daily activities along with performance data for long-term reporting.

We invite you to stop by AVNOC® Booth 2592 in the UC Pavilion to get a fresh perspective on all of our new products. Learn how to improve business performance using AVNOC® commercial audiovisual service and management solutions.

Thursday, November 27, 2014

AVNOC® Integrates Google Maps


AVNOC® Integrates Google Maps


AVNOC® Audio Visual Service Management (AVSM) offers Mapping Service for Field Technicians.
Google Maps for today's smart phones makes it simple to get an accurate Geo-location and directions to wherever you need to go. AVNOC® now brings the simplicity of Google Maps into our field service platform for easy turn-by-turn directions to customer locations.
At AVNOC® we apply technology that provides useful features for businesses to operate smoothly and efficiently. Google business products deliver enterprise solutions that utilize web tools anybody can access through a browser.
By using Industry Standard Tools like Google AVNOC® leverages today’s technology in a modern interface.



For information about AVNOC® and our AVSM software solutions visit AVNOC.com




Friday, October 3, 2014

AVNOC® New Dashboard For End to End Monitoring Solutions

AVNOC® introduces new dashboard software to meet the developing needs of today's system integrators ever expanding support services departments.
Features:
  • Icon View of Every Monitored Customer mobile_software_image
  • Activities Report as Icon Color Changes
  • More Information Tab Expands Details
  • Ticket Management Built-in to Customer Icons
  • Simple Navigation to All Activities and Tickets
  • Browser Supported Scales to a Desired Layout 
  • Real-Time Service Activity Display for Operations
The new AVNOC® dashboard presents every customer's monitoring status as an icon in one of three colors red, yellow, and green. Failures in a customers AV network plus all ticket activities are automatically populated to the dashboard. Alert notifications show up on the dashboard giving service operations staff the ability to view the alert, drill down for more details and assign a support ticket to the proper service personnel.

The AVNOC® Dashboard and the AVNOC® Service Console our field service mobile application are included with the AVNOC® VM installation. All of the AVNOC® products are easily set-up and controlled through our core platform the AVNOC® Portal software. The portal software is scalable enterprise software that handles everything needed to deploy remote AV/IT monitoring and manage customers for true proactive support services.
The AVNOC® hardware and software compliment uses a data management flow that provides seamless reporting for delivering up-to-date trouble ticket information to coordinators, field service technicians and to the dashboard. The end-to-end products from AVNOC® are helping to enhance integrators services with an easy to use commonsense solution.
Schedule a demo with AVNOC® today to see how simple it is to have true remote monitoring and proactive customer services for a solid recurring revenue model.

Tuesday, July 15, 2014

AVNOC® - NEW MOBILE DESKTOP

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AVNOC® releases a brand new mobile web interface that's bringing real-time data and automated notifications to smart devices. It's simple to use on any platform that supports the latest browsers. The new web console provides an instant overview of current status and demographics for a customer’s audiovisual systems. The AVNOC® mobile desktop displays system metrics, packet loss and jitter reports for video teleconference endpoints giving instant updates.

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The new AVNOC® web interface provides a broad view of total service progress and ticket activity to service desk managers and field technicians. The interface delivers critical information from a customer’s network in real-time as a Bring Your Own Device (BYOD) solution. Through automated ticketing a direct feed of information gives more flexibility to prepare for the inevitable failure so support teams can proactively take corrective action.


mobile_software_image1The AVNOC® mobile interface combines remote monitoring with a managed services approach. Using the data directly from a customer’s network, AVNOC® can display long-term analytics for graphing that shows equipment location, usage, up/down status, tickets open/closed and overall availability, making it easier to track resources. AVNOC® mobile desktop continually serves-up metrics from video teleconference systems and delivers the data straight to any mobile device.

The new AVNOC® mobile desktop is now available with the AVNOC® Cloud or VM installation. AVNOC® is the perfect solution for businesses who want an easy compliant AV/IT monitoring solution that improves customer support and service offerings.

 Visit: www.avnoc.com


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Wednesday, July 9, 2014

AVNOC® Partners With AVI-SPL



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AVNOC®, an AV/IT industry manufacturer with offices in Williamsburg, VA and Reno, NV, has partnered with leading global systems integrator and video communications provider AVI-SPL to deliver audiovisual and video conference monitoring for their customers. AVNOC® reports on AV/IT network availability plus detailed system metrics through (HIPAA compliant) SNMP monitoring keeping help desks, service centers and customers in-touch with networked audiovisual. Creating a secure solution that can help customers stay informed of systems is the focus of AVNOC®. Through secure software and remote appliances, AVNOC® monitors a customer’s entire audiovisual network providing detailed video-call metrics and the status of AV control making sure everything is online and ready-to-serve.

AVNOC® remote monitoring solutions continually deliver efficient services and diagnostic accuracy for commercial AV/IT systems. AVNOC® software is monitoring coupled with life-cycle and service management features. It's complete with a mobile web interface and a customer resource database that contains service analytics and graphing, asset management, automated ticketing and SNMP monitoring.

Working with the professional team at AVI-SPL is a pleasure,” says AVNOC® Managing Partner, Scott Allard. “Providing our remote monitoring systems and software products for AVI-SPL is a great opportunity for our company.”

Mr. Allard goes on to say, “Developing the products that provide superior customer service is our main focus since the roll-out of AVNOC® in 2010. It's very exciting for AVNOC® to be a part of the positive direction that the AV industry is going in.”

AVI-SPL, with offices in the U.S. and International, designs, builds and supports AV systems for telecommunications, video conferencing and telepresence solutions. AVI-SPL partners with software developers and manufacturers like AVNOC® to enhance service offerings for the highest level in quality customer care.

For further information on AVNOC®and their remote monitoring solutions, please visit www.avnoc.com.

For further information on AVI-SPL and their solutions, products and services, please visit www.avispl.com.

Written by:  Corey Moss 

Wednesday, March 26, 2014

AVNOC® – Stay On Top of AV Services

The AV market changing in to an IT rich environment is making its impact on today’s commercial integration. In order to stay on top of your game making sure you have all of the technical bases covered for system management is mission critical.

AVNOC® gives customers an advantage with new automated monitoring features enhancing the information flow from business systems that are used everyday. AVNOC® remote monitoring ensures all AV related systems are available when they’re needed and delivers a continuing data stream when video conferencing systems are in use.

Featured System Updates
  • Detailed Live Video Call Metrics
  • Automated MIB / OID Processing
  • Automated Notification and Ticketing
  • Updated Customer SLA Features
  • Custom Software Integration and API
  • Enhanced Remote Cloud Software
  • Mobile Device Service Ticket Application

AVNOC® diverse software technology reports status and system metrics for thousands of manufacturers networked AV equipment. AVNOC® is the clear solution for better AV services in corporate business, universities, K-12, manufacturing, government and other important industries.

When considering remote AV monitoring as a proactive solution for video conferencing and AV services remember AVNOC® as the premier choice.

For more information about AVNOC and our simple to use products go to avnoc.com