AVNOC® Support Gateway

AVNOC® Support Gateway provides remote audiovisual system management for improving customer support. Used in conjunction with AVNOC® monitoring solutions the Support Gateway can be utilized to perform program updates and diagnostics from a remote help desk.

Features:

• Port 443 or 8080 Internal Access
• Port 443 WWW. Remote Access
• HTML5 Remote Desktop Gateway
• Connection Notifications and Alerts
• Simple Navigation for Remote Support
• Access Files and AV Applications

The AVNOC® Support Gateway offers a remote desktop for programmers and system managers to deliver multi-tiered support to customers. The AVNOC® interface gives the end customer control making it easier for in-house IT to restrict access to unauthorized users.

The new Support Gateway is another example of our continued progress in technology growth and stringent security practices. Gaining remote access to a corporate network environment is reserved for trusted knowledgeable professionals. The team at AVNOC® and the products we produce are a testament to the best practices in network security.

To learn more about AVNOC® and the solutions we provide to the enterprise customer contact us by visiting avnoc.com

AVNOC® Crestron Monitoring

Crestron Monitoring

Connecting AVNOC® to Crestron systems helps Integrator's remote monitor those installs. AVNOC® captures details about the health of a system and attached outboard devices through the Crestron 2 & 3 series processors and Fusion. The data is delivered securely to the AVNOC® cloud software for accurate event management.

Through SIMPL Windows system programmers add AVNOC® to new and existing Crestron designs. By accessing the SNMP modules, programmers can connect outboard devices to AVNOC® for secure remote monitoring. The results are notices and log files directly from processors in the field delivered to your help desk for support diagnostics.

AVNOC® - Crestron Interface Supports: 

• Direct Crestron Monitoring
• SNMP Data Translation
• Systems Current Status
• Most Recent Logs Files
• Automated Event Ticketing
• Device Setting Detection
• API Integration to Fusion
  
  

AVNOC® Quick Setup

Auto-population of outboard devices to AVNOC® gives a seamless transfer of system nomenclature. Retrieving customer demographics, room definitions and details assigned to assets are included in the data. AVNOC® prioritizes events automatically through presets and queues notices by level of importance.

AVNOC® - Crestron Fusion Integration

Through API AVNOC® integrates into Fusion providing resourceful tools to respond to events from outside of the customer's network.